Returns & Exchanges

At Jane Iredale, we want you to be completely satisfied with your purchase; if a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange. Please ensure items are in their original packaging and were purchased directly from our official online store.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid USPS shipping label provided via email.

• 3.
  Package Your Items

  Securely pack the products in their original box or a similar sturdy mailer, ensuring the printed return label is clearly visible on the outside.

• 4.
  Drop Off and Track

  Drop your package at any authorized USPS location and keep your tracking number; your refund will be processed within 7-10 business days of receipt.